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REFUNDS & RETURNS POLICY
Refund Eligibility
Thank you for choosing Curries Customs. We aim to guarantee your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, please reach out to us.
We provide refunds for items purchased directly through our website within 30 days of the original purchase date. To qualify for a refund, the item must remain unused, in its original condition and packaging. Additionally, proof of purchase, such as your order number or receipt, is required. Please note that returns may incur a 25% restocking fee within the 30-day period.
Refund Process
To initiate a refund, please contact our customer service team at curriescustomsgmail.com with your proof of purchase and a detailed explanation of the reason for your refund request. Once your request is received and approved, we will provide you with instructions on how to return the item.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Timeframe
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
Non-refundable items
Certain items are exempt from being refunded, including custom-made or personalized items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@curriescustoms.com.au so that we can resolve the issue for you promptly.
Changes to this Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
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